Operator and licence
The current footer and Terms identify Immortal Snail LLC, registration L22982, at Arthur L. Evelyn Building, Suite 5, Main Street, Charlestown, Nevis, West Indies. Duel states that it is regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence ALSI-202411026-FI1. The footer links to the Anjouan Gaming Board validation service. This is a first-party licence representation, not a claim that Duel is approved in every player's country.
Terms of Service. updated 27 January 2026
The current Terms state, among other points:
- English controls if translations conflict.
- Users are responsible for credentials and account security.
- Account sharing may cause termination or restrictions.
- The original creator retains permanent and exclusive ownership in account disputes.
- All bets are final and losing bets are not refundable.
- Crypto users are responsible for the correct address and network.
- Duel says it does not profit from deposit or withdrawal fees; third parties may charge network or processing fees.
- KYC may be requested before a withdrawal, and refusal can affect access to funds.
- Six years without login can make an account dormant; Duel reserves discretion to reclaim the remaining balance.
- Deposits must use the user's personal payment means; third parties must not use the account for deposits or withdrawals.
- Duel may suspend or terminate accounts and may withhold funds under the stated conditions.
- Bots, automated betting, exploit use and reverse engineering are prohibited.
- Checkin.com is named as a personal-data recipient for identity/document verification.
- Suspicious transactions may be reported and funds may be frozen when required by authorities.
- Third-party processors may receive, hold or manage deposits or expedite withdrawals for Duel.
- Complaints go to
support@duel.com.
- Disputes are assigned to binding arbitration in Anjouan, individually rather than as class actions.
- Anjouan law and courts are designated, subject to the arbitration provisions.
Restricted jurisdictions currently listed in the Terms
Afghanistan, Armenia, Germany, Iran, Iraq, Jordan, Kuwait, Lithuania, North Korea, Saint Kitts and Nevis, Slovakia, Spain, Syria, Yemen, United Arab Emirates, Montenegro, United Kingdom, United States and its territories, France, Netherlands including Curaçao and other Kingdom of the Netherlands territories, Australia, Venezuela, Democratic Republic of Congo, Libya, Somalia, Myanmar/Burma, Sudan, South Sudan, Mali and Central African Republic.
This is reproduced from Duel's own Terms, not offered as legal advice. The list can change and the user remains responsible for local legality.
Privacy Policy. marked 30 March 2024
The Privacy Policy says Duel may process e-mail, communications, surveys, wallet addresses, transaction history, login/traffic data, GeoIP, activity logs, device type and screen size, browser information, language and on-site behaviour. Purposes include transactions, support, legal compliance, account profiles, security, verification, consented marketing, fraud prevention, AML and optimisation.
Named or described tools and recipients include group companies, service providers, payment processors, regulators, law enforcement, potential buyers, Google Analytics and Hotjar. The newer Terms separately name Google Analytics, Intercom, SEON and Checkin.com. The documents are not perfectly synchronised, so both first-party disclosures are recorded.
The policy describes rights to access, correct, update or request deletion; object or restrict processing; request portability; opt out of marketing; withdraw consent; complain to a data-protection authority; and limit cookies. Contact routes are support@duel.com, contact@duel.com and chat.
Account security controls observed
Without changing a setting, the authenticated Account page exposed Edit Profile, Change Password, Two Factor Authentication, Recovery Code, 2FA enable/disable, Change Email, logout from This Device and logout from All Devices. The account name, e-mail and recovery information are excluded from this report.
Responsible Gaming. marked 4 September 2024
The policy advises playing for entertainment, not chasing losses, setting limits, protecting essential money, taking breaks and monitoring gambling's effects. It names Gamblers Anonymous, Gambling Therapy and GamCare.
Duel says a seven-day cooling-off period is available through Customer Support and self-exclusion locks the account for at least six months while stopping promotional material. Deposit, loss, wager and session-duration controls were not exposed in the inspected account page or policy; their availability is not captured.